Policies

IMPORTANT: If your event is taking place within 3 days of when you are placing an online reservation, please email us at inof@rentpartyequipment.com or call us at 856-834-9695 to confirm availability.

 

***PLACING AN ORDER ONLINE DOES NOT CONFIRM THE RESERVATIONS. ALL ONLINE ORDERS MUST BE APPORVED AND CONTRACTED THROUGH THE ADMINSTRTATIVE OFFICE***

 

Rental Agreement/Safety Rules/Operating Instructions

Upon placing an order, you will receive an email with an attachment containing a copy of our “Rental Agreement, Release and Assumption of Risks” and “Safety Rules & Operating Instructions”. Please read over these documents and feel free to contact us via phone or email if you have any questions. Receiving this email does not mean you have a reservations. All orders must be approved before a contract is sent in a second email. 

 

Earliest Event Start Time and Latest Event End Time

When entering your order online, please select an Event Start Time of 10 AM or later and an Event End Time of 8 PM or earlier. We can make exceptions to this rule on a case-by-case basis, but only with prior approval.

 

Deposits/Rain/Weather Policy

A 100% deposit is due 7 days before the event. This can be transferred if you are postponing the event. 

Units are OK in light to moderate periods of rain. Any winds exceeding 15 mph, thunder/lightning, then the unit must be deflated. Our company policy is at least 24 hour notification if you wish to cancel due to inclement weather. In the event of a cancellation, any deposits or payments made will be given a100% credit towards next event date. Although100% credit it applied offers is only valid while supplieslast.

 

Methods of Payment

PayPal, MasterCard, Visa, AMEX or Discover for residential customers. A company check is also acceptable for businesses, religious organizations & schools. We no longer accept personal checks.

 

Sales Tax

Applicable state sales tax will be added to all sales unless a tax exempt number and documentation is provided.

 

Yard Requirements

The surface on which we set up the inflatable must be flat (no more than 8 inches of slope over a distance of 15 feet) and clear of any sharp objects, such as sticks and rocks, as well as pet droppings. There should be no low hanging tree branches or power lines overhead. Driveways (or streets for block parties) are fine, just be sure to let us know ahead of time so we bring sand bags instead of stakes to secure the inflatable.

 

Electrical Requirements

We recommend a grounded outlet on a dedicated 20-amp circuit breaker to run the blower that keeps the inflatable inflated.